Privacy Policy

Effective Date: 16 September 2026

Last Updated: 16 September 2026

Sandfontein Lodge & Nature Reserve ("Sandfontein," "we," "us," or "our") respects your privacy and is committed to protecting the personal data we collect through our website, sandfontein.com (the "Site") and during your interactions with us.

This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our Site or submit enquiries regarding bookings and reservations.

Information We Collect

We may collect personal information about you in a variety of ways:

Personally Identifiable Information: Name, email address, phone number, nationality, dietary requirements, travel dates, or special preferences provided when submitting booking enquiries or contacting us directly.
Technical & Usage Data: IP address, browser type, operating system, referring URLs, pages viewed and access times automatically collected via cookies and analytics tools when browsing our Site.

How We Use Your Information

We use the collected information for the following purposes:

Enquiry & Booking Management: To process, respond to and manage reservation requests and guest itineraries.
Communication: To send you confirmations, updates or operational notices regarding your stay.
Site Optimisation: To analyse usage trends, improve site navigation and enhance overall user experience.
Legal & Regulatory Compliance: To fulfil legal obligations and maintain appropriate business records.

Cookies and Tracking Technologies

Our Site may use cookies, tracking pixels and similar technologies to collect information about your browsing activity. You can set your web browser to refuse cookies or alert you when cookies are being sent. Note that disabling cookies may affect some functionality of the Site.

Disclosure of Your Information

We do not sell, trade or rent your personal information to third parties. We may share information only in the following scenarios:

Service Providers: With trusted third-party vendors (such as web hosting, analytics or reservation system partners) who assist us in operating our Site and business under strict confidentiality agreements.
Legal Obligations: If required by law, subpoena or government regulations to protect our legal rights or safety.

Data Security

We implement reasonable technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. However, no data transmission over the internet or storage system can be guaranteed 100% secure.

International Data Transfers

As Sandfontein operates in Namibia and serves international guests, your information may be processed or transferred outside your home country. We take necessary steps to ensure that your data receives an adequate level of protection in accordance with applicable data privacy laws (including GDPR and regional regulations).

Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

Access, correct or request deletion of your personal data.
Restrict or object to the processing of your personal information.
Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the information provided below.

Third-Party Links

Our Site may contain links to external websites. We are not responsible for the content or privacy practices of third-party sites. We encourage you to review the privacy policies of any site you visit.

Updates to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Last Updated" date.

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at info(at)sandfontein.com