TERMS & CONDITIONS OF BOOKING

RATES

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Our rates are fully inclusive and include:

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Accommodation

All meals

One daily scheduled activity

Soft drinks, local beers and house wines

Daily cleaning and laundry services

WiFi

15% Namibian VAT

Government Tourism Levy: a compulsory Government Tourism Levy of 1% of the Fully Inclusive Rate, net of Commission and before VAT

Environment Levy: an Environment Levy of 1% of the Rate, net of Commission and before VAT

 

Our rates exclude:

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Extra daily activities

Hard spirits and listed wines

International air fare, domestic charter

Car rental

Sight-seeing trips outside the reserve

Insurance and medical coverage

Gratuities and staff tips

 

CHILDREN

 

Children 0-9 years of age stay free of charge. A child rate applies for children aged 10-15 years. 16+ years are charged the adult rate.

 

PAYMENT

 

All individual bookings are provisional until the requested 25% deposit is received.

Payments for confirmed bookings will be taken using your credit card details within 48 hours of making the reservation.  You will be asked to give your approval for us to charge your card for the outstanding balance 60 days prior to arrival.

Payment can also be done via bank transfer.  A copy of the deposit slip or confirmation must be emailed to info@sandfontein.com as proof of payment.  Please allow enough time for the payment to clear.

Unfortunately we do not accept cheques as payment.

 

CANCELLATION POLICY

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Once a booking is confirmed, the following charges will apply should you need to cancel:

Up to 28 days prior to arrival: 25% of the total booking

27-14 days prior to arrival: 50% of the total booking

13-8 days prior to arrival: 75% of the total booking

7 days or less prior to arrival: 100% of the total booking

 

INSURANCE

 

We recommend that you arrange holiday insurance to cover the cost of your stay in the face of any unforeseen eventualities.

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